Luna Massage And Wellness

Was very much looking forward to a relaxing afternoon after a stressful work trip. They started my appointment 25 mins late but finished on time. Which means I paid for 25 mins I did not receive. They didn't apologise for running behind or make up for it. My massage was average, not bad but not good. The facial was good, I had a stinging reaction to the product and the women was very good taking it off and making sure I was ok. Her technique is good but it's the first time I have ever left a facial feeling desperate to put on moisturizer. Maybe the products just didn't suit my skin. It was also super awkward because neither of the the therapist were friendly or chatty. The second came in and didn't announce herself, say hello or anything just moved about the room setting up while I had a wash cloth over my eyes. It was just an odd experience. Normally they quietly say hello and ask how you are. Neither of them checked in or asked how I felt. Just overall an odd experience. The building is in a dangerous part of town in an old building. There were constant sirens and the smell of cooking meat was overwhelming. I had to go back to my hotel and wash my hair. Not any fault of the business but just did not make it a relaxing experience. It's an awkward exchange to prepay then be asked for a tip especially when it's not a great experience. She didn't ask how it was just said great you we have a card machine for your tip. No water or tea was offered and no normal human response except the original front desk women was friendly and welcoming if she had been there are the end I would have probably tipped and explained. I said I wouldn't be leaving a tip and she clearly felt I was a bad person instead of saying oh no what happened or what could we have done better or I'm sorry. I feel no guilt about the lack of tip and will never go back.

Want to start this off by saying the place was lovely. I really enjoyed the atmosphere of the place. It was very clean and the woman at the front was great. I typically get a massage maybe once a month and the place I normally go didn’t have any availability for a few weeks so I decided to try somewhere new. I did not enjoy the massage at all. She asked beforehand if I had any areas I wanted her to focus on and I mentioned knots in my shoulders. She did not spend any time on the knots let alone my shoulders at all. I also felt like she was never using enough oil during the massage so I felt my skin was always being tugged out. After about 5-10 minutes I really was just ready for it to be over. I had high hopes because of the good reviews but feel this was truly the worst massage I’ve ever gotten.

Never coming back here. Asked the guy to massage the same spot at least 5 times and he just wasn’t getting it. Eventually he said it wasn’t a safe spot to massage (my upper shoulder / base of neck), and so I had so show him the spot and said I’m literally rubbing the muscle right now, all you need to do is rub that muscle, but still no. I get massages every couple weeks because i have tight shoulders and never experienced something like this. Overall was really disappointing.

My husband and I showed up this weekend for a couple’s massage. Both massage therapists asked us what problem areas we had and only the therapist working on my husband asked about pressure, to which my husband responded that he wanted heavy pressure. I explained to the therapist that I was having pain in my hip and wanted special attention there and around the it band which is usually near the quad, glute, and lower back. The massage itself seemed to neglect my instructions and felt more akin to a light full body rub where the most pressure was paid to my forearms and my skin felt tugged on because not enough lotion was used. Not only this, but both of us felt absolutely no pressure at all and it felt like we were being lightly rubbed….it didn’t feel like a professional massage at all. The massage therapist that worked on my husband was instructed to give him a massage with hard pressure and focus on the back. He avoided the back and gave no pressure. We have both received many massages and came to this place because the reviews were good and our normal place was completely booked up for the weekend. If I knew both of us were going to get what amounted to a light rubdown for $210 I would’ve have waited for my other regular location for appointments. I’ve received more care and attention for $10 at a strip mall in Thailand. I’m completely confused by the reviews and am frustrated that I paid so much for such a bland experience. At the end, they neglected to offer any refreshment after the massage and asked for gratuity up front which made me feel awkward and pressured.